Electronic Support System

Today, I want to talk about Performance Support. As we all know, the main difference between training and Performance Support is that training is trying to fill the gap between the missing and the needed knowledge while the Performance Support tools provide on the job support when it is needed.  Unlike training, which often includes some of the “nice to know” information, Performance Support tools offer “just enough” assistance to get the job done.  Naturally, Performance Support can be either Electronic (EPSS) or Paper-based.  Instructional designers have been developing quick reference guides and job aids to supplement their training courses for ages. Nowadays, most of us are used to having the information available to us when we need it at any time and place. This is where the Electronic Support System comes in handy. Many EPSSs offer a contextual, step-by-step, immediate solution to people’s needs. When instructional designers conduct their initial meeting with the client, they … [Read more...] about Leveraging Performance Support Tools and “Just In Time” Training