ELearning course design is a creative process. Unfortunately, one that’s sometimes fraught with misunderstandings and miscommunication. And when that happens, customers aren’t too pleased - as might be expected! Here are 4 tips on how to deal with customer complaints, and how to turn a potentially bad situation around, and convert it into a long-lasting professional relationship. Dealing with customer complaints Typically, before commencing work on eLearning content, course creators and instructional designers usually sit down with a client to analyze their needs and suggest a solution to the learning challenges being discussed. In some instances, circumstances are such that the designers simply do what the client is asking them to do. Once the designers determine that the deliverables are completed, they submit them for client approval. Usually, if all goes well, the client will accept the content created. There are situations, however, when customers aren't … [Read more...] about How to handle customer complaints: 4 effective tips to convert disgruntled eLearning customers into happy clients
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